Pet Palace Too

Pet Palace Too

I would like to start off by saying that I definitely have the right store...I took my dog, a Maltese, to get groomed here once before and they did a good job...HOWEVER, the next time I took her to get groomed I took her in for a "TRIM" and they completely shaved my dog to where you can see her pink skin. The groomer also nicked her pretty bad under the right front leg. The ladies there tried to tell me that her undercoat was so matted that she HAD to shave it. I refuse to believe this because Maltese have NO undercoat!! Her matted spots have never been that bad, plus I brush her all the time and comb out any mats. Basically, she was trying to blame me for having to shave her. Even if this was the case, which I'm sure it wasn't, they should have called before they did something so drastic. She is a very temperature sensitive dog and it is getting cold outside so I had to buy sweaters for her so she wouldn't be cold when she goes outside. To say the least I was and still am very upset. I will NEVER use Pet Palace Too for any of my pet supplies or grooming again!!!!