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Riva Cleaners

2641 Riva Rd Ste C
Annapolis, MD 21401-7374
(410) 224-2466

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                      1 Reviews

                      Tuesday, May 1 12:00am


                        Riva Cleaners

                        After almost 4 years of using this cleaners without issue, I recently experienced an unbelievable situation in which they, without permission, hemmed a pair of my slacks which were purchased from Nordstroms at a cost of $100. When I dropped my dry cleaning I asked about repairing the hem on one leg however, I was not satisfied with their response as they intended to stitch them in such a way that the stitch would be visible on the outside of the pant. I left them with clear instruction to only clean them as it was apparent during our conversation that they would not be able to hem them in the same fashion they were previously hemmed (In essence, one leg would be hemmed and look different than the other leg.). When I went to pick up my cleaning I found the pants had been hemmed. The hem was visible from the outside and the line of stitches were crooked. Also, they were several places where my pants had been snagged. I requested they eat the cost of my cleaning ($38.90) or they reimbursement for the cost of the pants. They offered nothing and expected me to pay in full. And, they also denied having hemmed my pants in the first place as they did not charge me for it.


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