Ishould have stuck with the 1/2" crack in my windshied, now I have a glob where they "repaired" it, which happens to be right in the middle of my vision. I find myself trying to look round it while driving. It's distracting and when the sun hits it, a prism of light hits my eyes. i think it gave me a head ache the other day! my insurance was no help, they said maybe they could sand down the shody work. i called but i was told that this was normal and acceptable work and i would have to buy a windshield. she left our conversation with a "you have a nice day, glad we could help you" ...huh?
These people will rip you off if you do not ask what price you will pay before you get your glass replaced. I had the first piece of glass done and the price was steep, but I went ahead anyway, then a week later I had another piece cut and sanded without asking the cost upfront, and they charged me 33% more. The price went from 14 cents per sq. inch to 21 cents for the same work. I called a glass company in Sierra Vista and the quote for the same job was half the cost Benson Glass charged me.
Actions like that are typical of a sinking company.
My bad for trusting any company before it is earned, or thinking a returning customer would be treated right.
Take your work to someone else or pay out the nose!