My husband and I smoke E-cigarettes. We have shopped at several wonderful smoke shops around the city. Occasionally we get bad filters and the are cheerfully replaced EXCEPT at Smoke Shop 101 in Centerville. We spent $287.55 in December of 2011. On one of those purchase all FIVE cartridges in the box were BURNED. The only way that could happen is if the employees are smoking the cartridges and putting them back in the box. When we returned to the store and explained the situation we were told "sorry for your luck" we don't replace any cartridges once they leave the store. And then their outstanding tattooed employee resumed her texting. I assure everyone we would not try and scam any one for $14.00 when we spent $200 to $300 a month at this business. Be warned you will get no Customer Service at this Smoke Shop and highly recommend that you shop somewhere else.