Bridal Bells Bridal Salon

lousy customer service. Rude, kept my deposit

NOTE TO ANY ONE WHO MAY BE IN THE MARKET FOR A FORMAL/WEDDING/BRIDESMAID DRESS: DO NOT GO TO BRIDAL BELLES BRIDAL SALON ON HAYES BETWEEN 17 & 18. THE OWNER IS EXTREMELY RUDE AND DOES NOT CARE IF HER CUSTOMERS ARE HAPPY AS LONG AS SHE GETS HER MONEY! Unless of course you enjoy getting yelled at and being asked if you are nuts or out of your mind. I couldn't believe these words actually came out of the owners mouth. bottom line.. dress ordered 3/19/10 still not here .. apparently it was sent back in June for having a grease stain, though they never told me... personally and weren't going to except that the bride happened to ask about it while picking up a couple of her bridesmaid's dresses... got worried and went looking for another dress when they told me yesterday that they didn't know where the dress was and were waiting for a return phone call from the manufacturer, and found another.. called to tell them I no longer wanted the dress and was told.. too bad, you don't get your $100 deposit back because the dress is on it's way now and there is still plenty of time before the wedding and we have a contract wherein you promised to buy the dress. The wedding is on the 27th and it will have to be altered. the owner, JUDY, was literally yelling at me from the beginning of our conversation. She came out of the back room cocked locked and ready for a fight.