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Craig & Landreth Cars
6424 W Highway 146
Crestwood, KY 40014
(502) 241-6868
Categories:Auto Dealers: Used Cars, Trucks & Vans
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Overall (2)
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Friday, Dec 9 1:56pm
From Local.com
Craig And Landreth Cars
UPDATE: I purchased a car here in on November 14, 2011. I came in with the car I wanted, a good credit score , a down payment and a level of trust I received from reading reviews and C&L BBB rating. I purchased a 2011 VW Jetta with approx. 7000 miles. It had a clean Auto Check score which was mentioned more than once to me. I had two requests: 1) Get me the second key...which I was led to believe the "missing second" key was at another dealership location 2) Fix the slight offset in the steering wheel. After repeated attempts 5/6 phone calls and multiple visits to showroom, I was told that there wasn't a second key and that I would need to go to VW and get new one. At first they didn't want to pay and finally they paid for a key, but I had to paid to program it so I'm out $92.00. The steering wheel offset , I was told was a minor alignment problem. I took in , they were very nice about that and then when I got it back the wheel was offset slightly to the other side. This got me to doing a little looking around and what I found is almost certain proof ( multiple\indisputable indications) the car was previously wrecked. I called the GM at the Crestwood, first to see what my options were. I just want it to be put back into one piece. The way it was represented to me. The GM's reaction was more or less "bring it in" and we will give you a trade-in value and you can buy another car. Well that is going to cost me about 2K in depreciation or more over three weeks of which about a week I didn't even have the car. I thought I was buying a clean , good used car (2011 - 7K miles) with a good long warranty. I thought I would have some peace of mind for a while and no unexpected costs. What I got was...a hassle getting a extra key and a previously wrecked car ...future costs and hassles...unknown. Thanks C&L. Thanks for coming to Crestwood. I will post pics of the damage tomorrow.
Friday, Dec 2 7:59am
From Local.com
Craig And Landreth Cars
I purchased a near new VW here three weeks ago at the Crestwood store. I was promised a second key and to this date I have made 5/6 phone calls and 4 visits and I have nothing. I came to a store, with the car I wanted in hand, with a 800 FICA score, I didn't even need to test drive it...all I wanted was an extra key! Do I have one..no. I spent $20k on a car and I can't get a $200 key they promised me. So, I ask you how would you rate this transaction? It could have been a 5 star affair that became a 1 because of lack of follow up.
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