Horrible Management. I adopted a dog at Tails and they told me that a groom at this place would be 50% off if I mentioned the adoption. I called to make an appointment and was told it would usually by 20.00 for a bath and therefore, with coupon, 10.00. I was also told this when I dropped off. I was also told this when I picked up. THEN, when I was rung up, I was told it would be 20.00. I stated that that was incorrect and got the rude reply of..."No it is not, I own the place". She stated there was a 20.00 minimum on all grooms, even with a coupon. I explained that I had been told more than once that it would be 10.00 and was told that it was "an employee slip". I stated that it was a mindset, not a slip, since I had been told more than once. At that point, she threw the receipt at me...yeah, not a typo...threw the receipt and said "GOODBYE". How nasty is that. I wish I had refused to sign the credit slip. But I am a good person, unlike this woman who should have honored the quoted price and then privately talked to her misinformed employees. I WILL NEVER RETURN. I will spend my money at a place where the people are normal. Good Luck Gone to the Dogs. With management like this, you're gonna need it!
Experience a warm, caring enviornment that offers grooming, training and a place to play for the day.