This is one of the worst salvage yards I have ever been to. this was my experience with them! I purchased 1 headlamp, 1 side marker, and 1 turn signal here. cost was $75- $82.50 after tax. I stopped at a nearby yard and for $100 I was able to get the bezel and all of the lamps for both sides!! I decided to return the parts to H&H. This is their policy! NO CASH REFUNDS.
NO RETURNS AFTER 30 DAYS. NO RETURNS ON ELECTRICAL PARTS. SELLER WARRANTIES PARTS FOR 30 DAYS. NO WARRANTY ON FLUID LEAKS. NOT RESPONSIBLE FOR LABOR. NO REFUNDS ON DEPOSITS.
50% RESTOCKING CHARGE ON ALL RETURNED PARTS. No returns without sales receipt. Inspect merchandise. It is sold As Is. However,we will replace merchandise if defective and if returned to us within 30 days in same condition as purchased. We make no other promise. We reserve the option of replacement or refund. No return on broken transmission cases, engine blocks,starters,alternators,distributors,power steering pumps and steering gear boxes. We are not responsible for damages or any loss caused from installation,removal,or use of this merchandise. I was issued a credit in the form of some scribbles on my original receipt. Well unfortunately I lost the receipt/credit slip and the very next day called to see if it was possible to still get my credit. They do have a copy of my original sale and the parts I returned. And this was only 2 days later! No doubt they would remember me! I was told to call back and talk to the owner Dave. I talked to Dave and was told that there was NO way, policy is policy. So basically not only do they have my money, they also have the parts I returned! These guys are THIEFS in every sense of the word. Don't be fooled by their website which claims that their family owned and operated business keeps customers #1. And treats them like family. Must be one very dysfunctional family if this is how they treat their customers! Don't let the religious connotations on their site lead you to believe that they have any real morals. If they did they would be willing to work with customers to keep them happy rather than just take their money and run! I would highly recommend going right next door to Midwestern, much better policies, or Elgin Super Auto, or to Global Auto Recycling which is where for $100 I got all 6 front end lamps and a mounting bezel!