Horrible, horrible, horrible customer service. They usually cranky, but today I just had it. I called 6:10 ish to order delivery. A young guy (sounds like, playful) picked up the phone and he did not speak English well. That is not a problem, I am from different country too. He kept saying, "whaa you? Whaaaa you?" I thought he was asking for what I want, so i started to tell him what I was goanna order, then suddenly he said, "no, no, whaa you?" So, I asked if he was asking my address. he said, "ya. whaa you, first, whaa you... " THEN i could hear his laugh and he said 'stupid', then he hung up on me !!!!! I was so upset, and I kept calling him back, he answered several times, and kept pretending he cannot hear what i said. Eventually I did speak to another guy, I explained what happened, and he did not even apologize. I am a long time customer. Food is just ok, but always their customer service is just terrible!!!! I wish there is another Vietnamese restaurant that deliver to my place. Anyway, this is my last time with them.
my friend story ----- Terrible!!!! I went there for some takeout, paid and waited for the food forever. Then, when it finally came out, the guy accused me of not paying yet. When he realized he was wrong, he just said "okay" with no apology. When people were ordering stuff on the phone, and were asking what things were on the menu, the guy was mocking them to his coworkers as well.