I initially wasn't going to write a review, I was curious to see if anyone else had been through what I had, after reading the other comments and reviews I changed my mind. I had dinner there the other evening and I was sorely disappointed in my service and food. If I asked for anything I honestly felt that it was such an imposition to my server. Service was extremely slow, food greasy and I felt unwelcome. When I asked to see a "manager" about my food and service (all wife wanted to do was pay, leave, and never return). I had the pleasure of meeting Eleni,the owner, when I proceeded to inform her of my complaints she became overly defensive, stand offish,angry and plain rude, like I was expecting to much! She spoke down to me, in a very belittling manner and didn't care that she did! YOU DON'T TREAT OR SPEAK TO YOUR GUEST THAT WAY! Eleni you said it best in a reply to a guests review on another website " ...I invite anyone to come face to face with me." Well if anyone chooses, BEWARE!!! She is RUDE and just does not care if she is! You can see and tell her persona is rubbing off on her employees!!!
Eleni's is a wonderful family restaurant, where people are greeted with a smile when they walk in & they go out of their way to make sure your dining experience is the best. The food is delicious, and the desserts are amazing!!!! We love them both for dine in & carry out and will continue to go for as long as it's around!!
The worst customer service I've ever seen in the entire restaurant Industry!!!!!
Horrible service and rude management!!!! Daughter of 5 years of age ordered a rootbeer float and it was nasty. I even tried it!!!! Yuck!! I asked to exchange it for something my daughter would like and they said NO!! Not only did they say NO but the owner herself said "This isn't a tasting reasturant"!!!! Seriously!!! Isn't it common in the restaurant industry to ensure your customers are happy?? I will never return, and I suggest you don't either!! I hope your business dies treating customers this way!!!