First of all the Center treats each patient like a drug seeker before you even walk in the door. I am not an uneducated person nor do I appreciate being talked down to. If I'm in pain I expect to be prescribed the meds I need rather than sending me down the street to another doctor and yet another co-pay! I do not currently need the meds they advised they wouldn't prescribe however I would like to keep the option open should it be necessary. In addition they would not prescribe a med I had been on for 15 years without me seeing a psychiatrist yet another co-pay. In addition I saw a nurse practitioner who actually said to me "I still don't know how insurance works" when I asked for a pre-authorization on a proton pump inhibitor drug. The feeling of being talked down to was overwhealming, stay away from this place should you want an educated opinion about anything. Needless to say I am happy going elsewhere see Dr Jason Jones, DO and his Nurse Practitioner Hilary Daley at Generations Practice.
After days of calling my pharmacy for refills, the only recourse was to make an appointment to see a doctor. After what seems like hours a doctor will finally see you, just to tell you to call the pharmacy to request refills. The office staff are inept and would be better off hiring chimpanzees.
For example: A heart monitor was ordered by my doctor and I was told to schedule one with the gals up front. I scheduled one for the following day to be picked up at 3:00pm. I show up 1/2 hour early. I was called to the back and was told that they don't have a monitor and there must have been a scheduling glitch. I re-scheduled one for the following day at the same time. Once again I showed up 1/2 hour early. At 3:00 I was told AGAIN that all the monitors had been given out already.
Dr. Bruce is a good physician. Too bad he is associated with such incompetent staff and co-doctors.