Based on the fake 5 star reviews which Alex wrote himself, I went to his office to resolve some issues on my computer. I dropped it off and was told I would have it ready soon. I had not heard from him for a long time, so I called. Alex told me that he would call me the following day. I still had not heard from him the next day, so I called again and ask why he missed my deadline. Alex told me that he was busy.Finally when I showed up in his office,I felt like I was overcharged for what should have been a simple replacement ($400 for "labor" plus another $100 for a part I'm not sure I even needed). THEN to top it all off, I finally returned home with my computer to discover that Alex had BENT the bottom case enough to expose the inner parts to the elements. I spent $400 dollars for this simple fix and came home with my computer worse for wear. It's not a big enough issue for me to go all the way back, but I'm very disappointed. UPDATE: Alex messed up my speakers as well! Now it sounds tinny, like the sound is coming out of headphones. I'm very upset,THE WORST DATA RECOVERY SERVICES EVER. BUYERS BE AWARE!