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Boost Mobile

235 N Tyndall Pkwy
Panama City, FL 32404-6433
(850) 640-0169


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                    Ratings

                      Overall (5)

                      Have You Visited This Establishment Before? If so, Write A Review

                      Other Reviews

                      no refund

                      9 Reviews
                      0 Followers

                      Thursday, Mar 17 12:00am

                      From Local.com

                        The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                        On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her back and she said, sorry but nothings come in. On Tuesday, March 1,I called again and she stated she heard nothing. On Wednesday March 2, I went into the store approached the counter and asked the same lady, Courtney about my refund. As sarcastic and unprofessional as she could be sir, we have no refund policy and she pulled some bogus letter from around the counter stating a policy that was not present or explained before purchase. I presented my receipt of purchase for the broad band and stated what you are stating now is not on my receipt. She then stated, it should be but is not printing correctly. I stated to her then, Lady you are giving me the run around about my money, I need you to stop all this give me back my money and reimburse me for this pin. She stated well I what I can do is give you another pin number by reimbursing the old one but I cannot give you your money back. Also, I cannot do it tonight because my registers are not working because our system is down; we already closed out for tonight. Mind you, its 7pm and the store did not close until 9pm. I explained to her ma'am I have to go out of town tomorrow and I don't have time to go back and for with you about my money. I cannot come back tomorrow; I will be heading to Mississippi for business. She said well there's nothing I can do it. I asked is there anyone from Corporate I can speak to, and she wrote down the Boost Mobile 1-866-402-7366 ext 86. For days, I contacted this number. I first reached despair because it clashed with my Sprint phones customer service. To make long story short, this so-called Customer Service manager didn't even know what merchandise she was selling. The broadband is through Virgin, so even after I used the landline, Boost and Sprint, both shot me down and told me you need to call Virgin. After days had gone by, I called Virgin. Virgin mobile explained to me that they could not help or reimburse me because I did not have an account with them. They explained, since I did not have the "PIN Number", technically I had not become a customer. With the broadband, they stated, the store had to reimburse me and they could also give me back the money for my pin or give me another pin. This was on Thursday, March 10, 2011. On Saturday, March 12, 2011, I went back to the store to explain the information that I had be given by Virgin Mobile. Courtney whom I had dealt with from the beginning had gone home sick. The young lady, who was there from day one came to the counter hesitantly stating, how my I help you. After realizing I was had major concern, she stated, can I help these people please. Mind you each had come into the store after; I had already been standing there five minutes. She then said okay Sir tell me what's going on, as if she didn't know. As I was talking she walked over to the other counter pulled some, self printed policy from the front the computer monitor as she I explained to her my situation. Then as I finished, she said, well Sir it's right here in black and white, we do not give refunds, we only do exchanges. As calm as I could I explained to her Ma'am don't shake that trumped up paper at me, I was all behind the computer as Courtney was trying to troubleshoot my computer, and not once did she present a paper or say any of that, she was busy talking on her cell and she you were downloading country music to your phone. I stated to her, I need to speak to your manager, she said well Courtney is the manager. I said I need her boss then. She stated well you know I am new all I know is Courtney. I said get Courtney on the phone please. She said to me, she's home sick so I doubt she will answer, I said I don't care call her. Fortunately, Courtney answered, the young lady walked to the back of the store, after returning she stating, "Courtney said, she will not reimburse your pin because you have waited to late to come back." I stated to her "That's, BS", you cannot treat customers this way, I have been given the run around and it ends today, I will seek legal action.

                        Inappropriate?

                        COMMENTS (1)

                        no refund

                        9 Reviews
                        0 Followers

                        Thursday, Mar 17 12:00am

                        From Local.com

                          The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                          On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her back and she said, sorry but nothings come in. On Tuesday, March 1,I called again and she stated she heard nothing. On Wednesday March 2, I went into the store approached the counter and asked the same lady, Courtney about my refund. As sarcastic and unprofessional as she could be sir, we have no refund policy and she pulled some bogus letter from around the counter stating a policy that was not present or explained before purchase. I presented my receipt of purchase for the broad band and stated what you are stating now is not on my receipt. She then stated, it should be but is not printing correctly. I stated to her then, Lady you are giving me the run around about my money, I need you to stop all this give me back my money and reimburse me for this pin. She stated well I what I can do is give you another pin number by reimbursing the old one but I cannot give you your money back. Also, I cannot do it tonight because my registers are not working because our system is down; we already closed out for tonight. Mind you, its 7pm and the store did not close until 9pm. I explained to her ma'am I have to go out of town tomorrow and I don't have time to go back and for with you about my money. I cannot come back tomorrow; I will be heading to Mississippi for business. She said well there's nothing I can do it. I asked is there anyone from Corporate I can speak to, and she wrote down the Boost Mobile 1-866-402-7366 ext 86. For days, I contacted this number. I first reached despair because it clashed with my Sprint phones customer service. To make long story short, this so-called Customer Service manager didn't even know what merchandise she was selling. The broadband is through Virgin, so even after I used the landline, Boost and Sprint, both shot me down and told me you need to call Virgin. After days had gone by, I called Virgin. Virgin mobile explained to me that they could not help or reimburse me because I did not have an account with them. They explained, since I did not have the "PIN Number", technically I had not become a customer. With the broadband, they stated, the store had to reimburse me and they could also give me back the money for my pin or give me another pin. This was on Thursday, March 10, 2011. On Saturday, March 12, 2011, I went back to the store to explain the information that I had be given by Virgin Mobile. Courtney whom I had dealt with from the beginning had gone home sick. The young lady, who was there from day one came to the counter hesitantly stating, how my I help you. After realizing I was had major concern, she stated, can I help these people please. Mind you each had come into the store after; I had already been standing there five minutes. She then said okay Sir tell me what's going on, as if she didn't know. As I was talking she walked over to the other counter pulled some, self printed policy from the front the computer monitor as she I explained to her my situation. Then as I finished, she said, well Sir it's right here in black and white, we do not give refunds, we only do exchanges. As calm as I could I explained to her Ma'am don't shake that trumped up paper at me, I was all behind the computer as Courtney was trying to troubleshoot my computer, and not once did she present a paper or say any of that, she was busy talking on her cell and she you were downloading country music to your phone. I stated to her, I need to speak to your manager, she said well Courtney is the manager. I said I need her boss then. She stated well you know I am new all I know is Courtney. I said get Courtney on the phone please. She said to me, she's home sick so I doubt she will answer, I said I don't care call her. Fortunately, Courtney answered, the young lady walked to the back of the store, after returning she stating, "Courtney said, she will not reimburse your pin because you have waited to late to come back." I stated to her "That's, BS", you cannot treat customers this way, I have been given the run around and it ends today, I will seek legal action.

                          Inappropriate?

                          COMMENTS (0)

                          no refund

                          9 Reviews
                          0 Followers

                          Thursday, Mar 17 12:00am

                          From Local.com

                            The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                            On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her back and she said, sorry but nothings come in. On Tuesday, March 1,I called again and she stated she heard nothing. On Wednesday March 2, I went into the store approached the counter and asked the same lady, Courtney about my refund. As sarcastic and unprofessional as she could be sir, we have no refund policy and she pulled some bogus letter from around the counter stating a policy that was not present or explained before purchase. I presented my receipt of purchase for the broad band and stated what you are stating now is not on my receipt. She then stated, it should be but is not printing correctly. I stated to her then, Lady you are giving me the run around about my money, I need you to stop all this give me back my money and reimburse me for this pin. She stated well I what I can do is give you another pin number by reimbursing the old one but I cannot give you your money back. Also, I cannot do it tonight because my registers are not working because our system is down; we already closed out for tonight. Mind you, its 7pm and the store did not close until 9pm. I explained to her ma'am I have to go out of town tomorrow and I don't have time to go back and for with you about my money. I cannot come back tomorrow; I will be heading to Mississippi for business. She said well there's nothing I can do it. I asked is there anyone from Corporate I can speak to, and she wrote down the Boost Mobile 1-866-402-7366 ext 86. For days, I contacted this number. I first reached despair because it clashed with my Sprint phones customer service. To make long story short, this so-called Customer Service manager didn't even know what merchandise she was selling. The broadband is through Virgin, so even after I used the landline, Boost and Sprint, both shot me down and told me you need to call Virgin. After days had gone by, I called Virgin. Virgin mobile explained to me that they could not help or reimburse me because I did not have an account with them. They explained, since I did not have the "PIN Number", technically I had not become a customer. With the broadband, they stated, the store had to reimburse me and they could also give me back the money for my pin or give me another pin. This was on Thursday, March 10, 2011. On Saturday, March 12, 2011, I went back to the store to explain the information that I had be given by Virgin Mobile. Courtney whom I had dealt with from the beginning had gone home sick. The young lady, who was there from day one came to the counter hesitantly stating, how my I help you. After realizing I was had major concern, she stated, can I help these people please. Mind you each had come into the store after; I had already been standing there five minutes. She then said okay Sir tell me what's going on, as if she didn't know. As I was talking she walked over to the other counter pulled some, self printed policy from the front the computer monitor as she I explained to her my situation. Then as I finished, she said, well Sir it's right here in black and white, we do not give refunds, we only do exchanges. As calm as I could I explained to her Ma'am don't shake that trumped up paper at me, I was all behind the computer as Courtney was trying to troubleshoot my computer, and not once did she present a paper or say any of that, she was busy talking on her cell and she you were downloading country music to your phone. I stated to her, I need to speak to your manager, she said well Courtney is the manager. I said I need her boss then. She stated well you know I am new all I know is Courtney. I said get Courtney on the phone please. She said to me, she's home sick so I doubt she will answer, I said I don't care call her. Fortunately, Courtney answered, the young lady walked to the back of the store, after returning she stating, "Courtney said, she will not reimburse your pin because you have waited to late to come back." I stated to her "That's, BS", you cannot treat customers this way, I have been given the run around and it ends today, I will seek legal action.

                            Inappropriate?

                            COMMENTS (0)

                            no refund

                            9 Reviews
                            0 Followers

                            Thursday, Mar 17 12:00am

                            From Local.com

                              The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                              On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her back and she said, sorry but nothings come in. On Tuesday, March 1,I called again and she stated she heard nothing. On Wednesday March 2, I went into the store approached the counter and asked the same lady, Courtney about my refund. As sarcastic and unprofessional as she could be sir, we have no refund policy and she pulled some bogus letter from around the counter stating a policy that was not present or explained before purchase. I presented my receipt of purchase for the broad band and stated what you are stating now is not on my receipt. She then stated, it should be but is not printing correctly. I stated to her then, Lady you are giving me the run around about my money, I need you to stop all this give me back my money and reimburse me for this pin. She stated well I what I can do is give you another pin number by reimbursing the old one but I cannot give you your money back. Also, I cannot do it tonight because my registers are not working because our system is down; we already closed out for tonight. Mind you, its 7pm and the store did not close until 9pm. I explained to her ma'am I have to go out of town tomorrow and I don't have time to go back and for with you about my money. I cannot come back tomorrow; I will be heading to Mississippi for business. She said well there's nothing I can do it. I asked is there anyone from Corporate I can speak to, and she wrote down the Boost Mobile 1-866-402-7366 ext 86. For days, I contacted this number. I first reached despair because it clashed with my Sprint phones customer service. To make long story short, this so-called Customer Service manager didn't even know what merchandise she was selling. The broadband is through Virgin, so even after I used the landline, Boost and Sprint, both shot me down and told me you need to call Virgin. After days had gone by, I called Virgin. Virgin mobile explained to me that they could not help or reimburse me because I did not have an account with them. They explained, since I did not have the "PIN Number", technically I had not become a customer. With the broadband, they stated, the store had to reimburse me and they could also give me back the money for my pin or give me another pin. This was on Thursday, March 10, 2011. On Saturday, March 12, 2011, I went back to the store to explain the information that I had be given by Virgin Mobile. Courtney whom I had dealt with from the beginning had gone home sick. The young lady, who was there from day one came to the counter hesitantly stating, how my I help you. After realizing I was had major concern, she stated, can I help these people please. Mind you each had come into the store after; I had already been standing there five minutes. She then said okay Sir tell me what's going on, as if she didn't know. As I was talking she walked over to the other counter pulled some, self printed policy from the front the computer monitor as she I explained to her my situation. Then as I finished, she said, well Sir it's right here in black and white, we do not give refunds, we only do exchanges. As calm as I could I explained to her Ma'am don't shake that trumped up paper at me, I was all behind the computer as Courtney was trying to troubleshoot my computer, and not once did she present a paper or say any of that, she was busy talking on her cell and she you were downloading country music to your phone. I stated to her, I need to speak to your manager, she said well Courtney is the manager. I said I need her boss then. She stated well you know I am new all I know is Courtney. I said get Courtney on the phone please. She said to me, she's home sick so I doubt she will answer, I said I don't care call her. Fortunately, Courtney answered, the young lady walked to the back of the store, after returning she stating, "Courtney said, she will not reimburse your pin because you have waited to late to come back." I stated to her "That's, BS", you cannot treat customers this way, I have been given the run around and it ends today, I will seek legal action.

                              Inappropriate?

                              COMMENTS (0)

                              no refund

                              9 Reviews
                              0 Followers

                              Thursday, Mar 17 12:00am

                              From Local.com

                                The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                                On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her back and she said, sorry but nothings come in. On Tuesday, March 1,I called again and she stated she heard nothing. On Wednesday March 2, I went into the store approached the counter and asked the same lady, Courtney about my refund. As sarcastic and unprofessional as she could be sir, we have no refund policy and she pulled some bogus letter from around the counter stating a policy that was not present or explained before purchase. I presented my receipt of purchase for the broad band and stated what you are stating now is not on my receipt. She then stated, it should be but is not printing correctly. I stated to her then, Lady you are giving me the run around about my money, I need you to stop all this give me back my money and reimburse me for this pin. She stated well I what I can do is give you another pin number by reimbursing the old one but I cannot give you your money back. Also, I cannot do it tonight because my registers are not working because our system is down; we already closed out for tonight. Mind you, its 7pm and the store did not close until 9pm. I explained to her ma'am I have to go out of town tomorrow and I don't have time to go back and for with you about my money. I cannot come back tomorrow; I will be heading to Mississippi for business. She said well there's nothing I can do it. I asked is there anyone from Corporate I can speak to, and she wrote down the Boost Mobile 1-866-402-7366 ext 86. For days, I contacted this number. I first reached despair because it clashed with my Sprint phones customer service. To make long story short, this so-called Customer Service manager didn't even know what merchandise she was selling. The broadband is through Virgin, so even after I used the landline, Boost and Sprint, both shot me down and told me you need to call Virgin. After days had gone by, I called Virgin. Virgin mobile explained to me that they could not help or reimburse me because I did not have an account with them. They explained, since I did not have the "PIN Number", technically I had not become a customer. With the broadband, they stated, the store had to reimburse me and they could also give me back the money for my pin or give me another pin. This was on Thursday, March 10, 2011. On Saturday, March 12, 2011, I went back to the store to explain the information that I had be given by Virgin Mobile. Courtney whom I had dealt with from the beginning had gone home sick. The young lady, who was there from day one came to the counter hesitantly stating, how my I help you. After realizing I was had major concern, she stated, can I help these people please. Mind you each had come into the store after; I had already been standing there five minutes. She then said okay Sir tell me what's going on, as if she didn't know. As I was talking she walked over to the other counter pulled some, self printed policy from the front the computer monitor as she I explained to her my situation. Then as I finished, she said, well Sir it's right here in black and white, we do not give refunds, we only do exchanges. As calm as I could I explained to her Ma'am don't shake that trumped up paper at me, I was all behind the computer as Courtney was trying to troubleshoot my computer, and not once did she present a paper or say any of that, she was busy talking on her cell and she you were downloading country music to your phone. I stated to her, I need to speak to your manager, she said well Courtney is the manager. I said I need her boss then. She stated well you know I am new all I know is Courtney. I said get Courtney on the phone please. She said to me, she's home sick so I doubt she will answer, I said I don't care call her. Fortunately, Courtney answered, the young lady walked to the back of the store, after returning she stating, "Courtney said, she will not reimburse your pin because you have waited to late to come back." I stated to her "That's, BS", you cannot treat customers this way, I have been given the run around and it ends today, I will seek legal action.

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