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Boost Mobile Store By IV Wireless PC

    Overall (5)

    235 N Tyndall Pkwy
    Panama City, FL 32404-6433
    (850) 640-0169


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                        Ratings

                          Overall (5)

                          Other Reviews

                          no refund

                          2011

                          From Local.com

                            The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                            On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her

                            no refund

                            2011

                            From Local.com

                              The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                              On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her

                              no refund

                              2011

                              From Local.com

                                The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                                On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her

                                no refund

                                2011

                                From Local.com

                                  The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                                  On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her

                                  no refund

                                  2011

                                  From Local.com

                                    The Worst Customer Service and Merchandise Backing in TOWN! Don't go Boost!

                                    On Saturday February 26, 2011 at approximately 7:46, I entered Boost/Virgin Mobile address 235 N Tyndall Pkwy Callaway, FL 32404 (850) 640-0169. As I approached the counter, the site Manager Courtney asked how I may help you. I told her I was interested in purchasing a broadband modem for a Lab Top Computer. She gave me an option of two, one for a single you unit around 79.99 and other a multi-connection line for around 125.00. I told her I was only interested in the single unit. From there I inquired about the functions of the broadband and it's installation, I communicated to her then that I had no internet services. I am not very technical when it comes to computers but I did state to her computer has VISTA, and she said oh, it will work with vista, all you have to do is stick it in the computer and it will upload. I repeated back to her, so all I have to do is stick into my computer USB port and it would connect, and she said yes. After then, I made the purchase. The purchase for the broadband was around $85 and the pin number was 50 plus tax. My method of payment was with cash. By the time I returned home, it was past 9pm and the store had closed. A close friend whom has knowledge about computers instructed me that I need to troubleshoot the program and download it on my computer via the web because it probably would not upload from the broadband with Vista. She instructed me to go to a place that had free wireless web. From there I drove to McDonalds and acquired the free web services and began loading the software on to my computer from Boost Mobiles site. Nothing happened. After trying and trying again, my computer battery life had dwindled and it was approaching McDonalds lobby closing time, so I went to my car to get my plug to charge my battery. Being in a hurry, I left my pin number on my tray. By the time I returned the young lady cleaning the lobby had cleaned my table and placed the contents on my tray into the trash. When I returned she had already pulled the liner and was gone to the dumpster. Once she returned I asked her did she throw away from receipts and she claimed, "I thought you had gone". Immediately, I left the store because my purpose had been defeated. The very next day, Sunday February 27, 2011 I contacted the store and I immediately drove to Boost Mobile where I had purchased the product and pin. I explained to Courtney, the manager what had happened. She to explain to me, in a very unprofessional manner, I told you not to lose that pin. I said to her yes you did but here's what happened. She instructed to me to go back home and bring my computer to her and she would assist me with uploading the product. After an hour and a half had passed, several phone calls to an in-house technician and she was unable to get the broadband to work; she referred me to the Geek Squad. I explained to her then, If I have to go to another vendor to make your product work, then I need not purchase your merchandise, please refund my money. She stated to me, because we've had so many refunds in the store, I cannot give a refund locally, I'll have to contact my corporate office and they will make the determination whether a refund is granted. I said to her no Ma'am, I didn't purchase my merchandise from Corporate I received it here, I want my money now. She stated very rudely, well Sir, you are the one who lost your pin and I am sorry your software is not correct. You need to upgrade your software. Instantly, I was angered and I asked her, just give me back my money, she stormed over to the cash register area and pulled out a form. She took my information and told me it would take her about a day to get a refund, and she would call me to let me know. Neither happened! On Monday February 28, 2011, I called her

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