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Cabana Hair Salon
35 Columbus Ave
Rochester, NH 03867
(603) 332-0444
Categories:Beauty Salons
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www.americanbeautyequipment.comRatings
Overall (4)
Have You Visited This Establishment Before? If so, Write A Review
Friday, Jul 23 12:53pm
From Local.com
Unprofessional
Unprofessional!!!! I couldn't find a salon that would open early to do my hair style for my wedding day July 10. Our wedding was at 10:00am so it would have to be as early as 6:00am. I was excited when I called and spoke with the Owner of Cabana's back in March. March 10th I made a payment to secure my wedding date with the Owner Lisa/Leisa. She was very nice and very accommodating she said she opens early all the time and has opened as early as 4:00am. I immediately asked if I could make a payment to secure the date. I was happy to finally have my hair appointment booked. We ended the call with the expectation for me to have a trial done sometime in may/june. I called back the end of may to book my trial and Lisa/Leisa said she would have to cancel my July 10th appointment, she didn't realize she was on vacation that week, she asked me to give her my card number so she could swipe it through and reimburse me the payment I made in March. I told her I couldn't believe she would leave me high and dry, she responded by saying you have plenty of time to find another hairdresser. I booked the appointment ahead of time and only had a little over a month to find someone, not enough time in my opinion. I wasn't comfortable in giving her my credit card number after how unprofessional she was. Since I was busy planning a wedding and couldn't make it in the Salon to get reimbursed she was going to mail me a check. Long story short. She called the week before my wedding (July 1) asking me to confirm our appointment Saturday, I told her as she requested I found another hair dresser. She said she would reimburse me the payment but had to check with her accountant on when the check would be mailed. She immediately called back stating it was a non-refundable deposit and wasn't refunding the payment. I told her never in our conversations was it a ever stated it was a non-refundable deposit and on several occasions she herself said she would reimburse me the payment. I told her I didn't want to argue with her it was a waste of her time and mine, if she didn't want to refund me the payment them I would contact the BBB. She said oh so you're going to contact the BBB, I said yes if you are not going to refund me my payment. She said you know what I am going to do, I will refund you your payment, have a nice day and hung up on me. So she was suppose to mail me a check for reimbursement and still hasn't. My wedding has passed I just got back from our 10 day honeymoon and thought I would check in with her one last time, she said she doesn't remember our conversation she works 60 hours a week but will not refund the payment, that they need 48 hours notice for a cancellation. I NEVER canceled, she did!!! And further more it was July 1st when she called to confirm and I told her since you canceled at the end of May I found a new hairdresser. If I am not mistaken that is several days in advance! Not very professional in my opinion. You be the judge.
Friday, Jul 23 12:52pm
From Local.com
Unprofessional
Unprofessional!!!! I couldn't find a salon that would open early to do my hair style for my wedding day July 10. Our wedding was at 10:00am so it would have to be as early as 6:00am. I was excited when I called and spoke with the Owner of Cabana's back in March. March 10th I made a payment to secure my wedding date with the Owner Lisa/Leisa. She was very nice and very accommodating she said she opens early all the time and has opened as early as 4:00am. I immediately asked if I could make a payment to secure the date. I was happy to finally have my hair appointment booked. We ended the call with the expectation for me to have a trial done sometime in may/june. I called back the end of may to book my trial and Lisa/Leisa said she would have to cancel my July 10th appointment, she didn't realize she was on vacation that week, she asked me to give her my card number so she could swipe it through and reimburse me the payment I made in March. I told her I couldn't believe she would leave me high and dry, she responded by saying you have plenty of time to find another hairdresser. I booked the appointment ahead of time and only had a little over a month to find someone, not enough time in my opinion. I wasn't comfortable in giving her my credit card number after how unprofessional she was. Since I was busy planning a wedding and couldn't make it in the Salon to get reimbursed she was going to mail me a check. Long story short. She called the week before my wedding (July 1) asking me to confirm our appointment Saturday, I told her as she requested I found another hair dresser. She said she would reimburse me the payment but had to check with her accountant on when the check would be mailed. She immediately called back stating it was a non-refundable deposit and wasn't refunding the payment. I told her never in our conversations was it a ever stated it was a non-refundable deposit and on several occasions she herself said she would reimburse me the payment. I told her I didn't want to argue with her it was a waste of her time and mine, if she didn't want to refund me the payment them I would contact the BBB. She said oh so you're going to contact the BBB, I said yes if you are not going to refund me my payment. She said you know what I am going to do, I will refund you your payment, have a nice day and hung up on me. So she was suppose to mail me a check for reimbursement and still hasn't. My wedding has passed I just got back from our 10 day honeymoon and thought I would check in with her one last time, she said she doesn't remember our conversation she works 60 hours a week but will not refund the payment, that they need 48 hours notice for a cancellation. I NEVER canceled, she did!!! And further more it was July 1st when she called to confirm and I told her since you canceled at the end of May I found a new hairdresser. If I am not mistaken that is several days in advance! Not very professional in my opinion. You be the judge.
Friday, Jul 23 12:52pm
From Local.com
Unprofessional
Unprofessional!!!! I couldn't find a salon that would open early to do my hair style for my wedding day July 10. Our wedding was at 10:00am so it would have to be as early as 6:00am. I was excited when I called and spoke with the Owner of Cabana's back in March. March 10th I made a payment to secure my wedding date with the Owner Lisa/Leisa. She was very nice and very accommodating she said she opens early all the time and has opened as early as 4:00am. I immediately asked if I could make a payment to secure the date. I was happy to finally have my hair appointment booked. We ended the call with the expectation for me to have a trial done sometime in may/june. I called back the end of may to book my trial and Lisa/Leisa said she would have to cancel my July 10th appointment, she didn't realize she was on vacation that week, she asked me to give her my card number so she could swipe it through and reimburse me the payment I made in March. I told her I couldn't believe she would leave me high and dry, she responded by saying you have plenty of time to find another hairdresser. I booked the appointment ahead of time and only had a little over a month to find someone, not enough time in my opinion. I wasn't comfortable in giving her my credit card number after how unprofessional she was. Since I was busy planning a wedding and couldn't make it in the Salon to get reimbursed she was going to mail me a check. Long story short. She called the week before my wedding (July 1) asking me to confirm our appointment Saturday, I told her as she requested I found another hair dresser. She said she would reimburse me the payment but had to check with her accountant on when the check would be mailed. She immediately called back stating it was a non-refundable deposit and wasn't refunding the payment. I told her never in our conversations was it a ever stated it was a non-refundable deposit and on several occasions she herself said she would reimburse me the payment. I told her I didn't want to argue with her it was a waste of her time and mine, if she didn't want to refund me the payment them I would contact the BBB. She said oh so you're going to contact the BBB, I said yes if you are not going to refund me my payment. She said you know what I am going to do, I will refund you your payment, have a nice day and hung up on me. So she was suppose to mail me a check for reimbursement and still hasn't. My wedding has passed I just got back from our 10 day honeymoon and thought I would check in with her one last time, she said she doesn't remember our conversation she works 60 hours a week but will not refund the payment, that they need 48 hours notice for a cancellation. I NEVER canceled, she did!!! And further more it was July 1st when she called to confirm and I told her since you canceled at the end of May I found a new hairdresser. If I am not mistaken that is several days in advance! Not very professional in my opinion. You be the judge.
Friday, Jul 23 12:51pm
From Local.com
Unprofessional
Unprofessional!!!! I couldn't find a salon that would open early to do my hair style for my wedding day July 10. Our wedding was at 10:00am so it would have to be as early as 6:00am. I was excited when I called and spoke with the Owner of Cabana's back in March. March 10th I made a payment to secure my wedding date with the Owner Lisa/Leisa. She was very nice and very accommodating she said she opens early all the time and has opened as early as 4:00am. I immediately asked if I could make a payment to secure the date. I was happy to finally have my hair appointment booked. We ended the call with the expectation for me to have a trial done sometime in may/june. I called back the end of may to book my trial and Lisa/Leisa said she would have to cancel my July 10th appointment, she didn't realize she was on vacation that week, she asked me to give her my card number so she could swipe it through and reimburse me the payment I made in March. I told her I couldn't believe she would leave me high and dry, she responded by saying you have plenty of time to find another hairdresser. I booked the appointment ahead of time and only had a little over a month to find someone, not enough time in my opinion. I wasn't comfortable in giving her my credit card number after how unprofessional she was. Since I was busy planning a wedding and couldn't make it in the Salon to get reimbursed she was going to mail me a check. Long story short. She called the week before my wedding (July 1) asking me to confirm our appointment Saturday, I told her as she requested I found another hair dresser. She said she would reimburse me the payment but had to check with her accountant on when the check would be mailed. She immediately called back stating it was a non-refundable deposit and wasn't refunding the payment. I told her never in our conversations was it a ever stated it was a non-refundable deposit and on several occasions she herself said she would reimburse me the payment. I told her I didn't want to argue with her it was a waste of her time and mine, if she didn't want to refund me the payment them I would contact the BBB. She said oh so you're going to contact the BBB, I said yes if you are not going to refund me my payment. She said you know what I am going to do, I will refund you your payment, have a nice day and hung up on me. So she was suppose to mail me a check for reimbursement and still hasn't. My wedding has passed I just got back from our 10 day honeymoon and thought I would check in with her one last time, she said she doesn't remember our conversation she works 60 hours a week but will not refund the payment, that they need 48 hours notice for a cancellation. I NEVER canceled, she did!!! And further more it was July 1st when she called to confirm and I told her since you canceled at the end of May I found a new hairdresser. If I am not mistaken that is several days in advance! Not very professional in my opinion. You be the judge.
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