After calling for an appointment to adjust a lock the Tech came an hour after the said time... OK no biggie right. The tech was a friendly guy and fixed the problem which was a 20-25 minute adjustment because our door would not close or lock easily. After the 20 minute job the tech said the 20 minute adujustment would be $149.00 Plus the service call. WOW I called the headquarters and asked how much would a 20 Minute lock adjustment be and they said ohh about 40-45 dollars. Well After I gave back the tech the phone they chattted and after headquarters heard I was in a affluent neighborhood He only took $50.00 dollars off. Not the original 40-45 he quoted for the 20 minutes of Labor and NO PARTs... BE VERY LEARY OF THIS COMPANY>>> THEY WILL TRY TO OVERCHARGE AND RIP YOU OFF> THEY TRIED IT TO ME.