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TUE: 09:00am - 06:00 pm

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scott baker

  Time Warner Cable

BEWARE OF TWC WIRELESS I think they are smoking CRACK at their Wireless customer service I reported my wireless unit was not working (4th time needing replacement) they made me do a song and dance in an attempt to find out if the unit was not working. Me telling them it was dead was not good enough.I was told my unit was not working ( LOL) and I was told a replacement unit would be sent NEXT DAY fed ex to my doorstep. Two days later I called to find out why my unit was still not there and I was told it WAS shipped and it would be at my house in two days so 5 days later my replacement unit still was not at my door and I called and my CSR informed me that my replacement unit was not ever shipped do to a internal problem. telling a lie must be part of the previous rep's training. This company need to ship their customer service dept to INDIA so they don't have to lie to me they can say I misunderstood their rep. At $69.00 per month I expect better customer service and differently not to be lied to

Apr 2012


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