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CLEANING, COMMERCIAL SERVICES, CUSTOM WORK, INSTALLATIONS, REPAIRS, RESIDENTIAL SERVICES
I bought a new wood stove here and 3 months later started having problems. The stove would burn out of control with no way to adjust intake of air. The owner stated it was the wood that I was burning. I changed the wood over to white oak and there was no change in control over intake of air. Why that would make a difference in how the air enters a stove is beyond me! I changed the door gasket several times, but it still did not work. Over the next few months I tried different things, none of which worked. I finally took the plate off where the fan is and discovered a hole in the back of stove. I contacted the owner again to let him know that I found the problem for him. Thank goodness ,but guess what? He would not fix it,how nice!!!! I am very disappointed. I do not recommend. He said he was just a retail store, but if you see advertisements for the store, it does say service. I had a warranty, but what good that does. Hope this helps someone. If you have any questions, I would be delighted to answer. Sincerely, Cold in Wooster
My husband and I had a wonderful experience with this local business. We were recommended through another satisfied customer of Astro Fireplace. Their showroom is very warm and welcoming , the owner is the one who deal directly with estimates and helping the customers which is very nice. Another thing that attracted us to this business was the fact they have been there since 1976 and they have an A rating with the BBB. So I can say if you are looking for anything to do with Chimney , fireplaces or their accessories look no further then Astro Fireplace you will be sure glad you went there. sincerly, Happy customer from wooster
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